Newholme Surgery

Newholme

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Tel
01744 621730

Newholme Surgery
103 Crab Street
St Helens
WA10 2DJ
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CQC Inspected and Rated
Good

We are currently CLOSED.

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Practice Information

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Friends & Family Test

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Digital Practice is a service that has been designed to make it easy for patients of this Practice to:

Get answers to their questions
Quickly access the right help and advice for their needs.

By using Digital Practice you will be able to:

Make online requests to your GP Practice such as:

Appointments	Questions	Prescriptions	Test Results
Appointment requests	Ask the doctor a question	Repeat Prescription requests	Request test results
Cancellation	Ask the Practice a question	Help with medications

Submit self-monitoring health reviews
(if requested by the doctor or nurse):

Asthma	Diabetes	Epilepsy	Smoking
Mental health	Alcohol	Blood pressure	Contraception blood pressure

Find the forms that you need:

New Patient Registration

Change of details

Sick Notes

Register for online services

Give feedback to the Practice:

Feedback to the Practice

Friends and Family Test (FFT)

Get advice on common conditions:

Find Information about the services offered by your GP Practice such a travel services.
Find information about health services and health support groups in your area.
Get help from NHS Choices regarding your condition together with advice on what to do next.

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.
You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.
The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

See our Privacy Policy for more information.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.

We use Google Analytics software to track:

The pages you visit
How long you use the site
How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this sytem.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Online Requests

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Reception Opening Hours

We are currently closed.

Monday	07:30-18:30
Tuesday	07:30-19:15
Wednesday	08:00-18:30
Thursday	08:00-18:30
Friday	07:30-18:30
Saturday	Closed
Sunday	Closed

Doctor Appointment Hours

Monday	09:00-12:00 and 13:00-17:30
Tuesday	09:00-12:00 and 13:00-17:30 (18:30-20:00 by arrangement only)
Wednesday	09:00-12:00 and 13:00-17:30
Thursday	09:00-12:00 and 13:00-17:30
Friday	09:00-12:00 and 13:00-17:30
Saturday	Closed
Sunday	Closed

Nurse Appointment Hours

Monday	07:30-16:00
Tuesday	07:30-16:30
Wednesday	No Practice Nurse Available
Thursday	09:00-17:30
Friday	No Practice Nurse Available
Saturday	Closed
Sunday	Closed

Healthcare Assistant Hours

Monday	Not Available
Tuesday	09:00-19:15
Wednesday	Not Available
Thursday	Not Available
Friday	07:30-12:30
Saturday	Closed
Sunday	Closed

Out of Hours Service

When our surgery is closed Monday to Friday and all day at weekends and on Bank Holidays your call will be redirected to the NHS 111 service.