Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 01744 621730
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01744 621730
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Get medical advice from a nurse
To ask a non-urgent medical question:
- fill out an ask a nurse a question form
We will respond within 2 working days during opening times.
Please note our Practice Nurse only works on a Tuesday and a Thursday
Other ways to get help
Appointment times
Doctor appointment hours
- Monday to Friday, 9am to midday then 1pm to 5:30pm
Nurse appointment hours
- Monday, no practice nurse available
- Tuesday, 8am to 5:30pm
- Wednesday, no practice nurse available
- Thursday, 8am to 5:30pm
- Friday, no practice nurse available
Healthcare assistant hours
- Monday, no healthcare assistant available
- Tuesday, 8am to 4pm
- Wednesday, 8am to 12:30pm
- Thursday, 8am to 12:30pm
- Friday, no healthcare assistant available
Practice nurse appointments
Where you want an appointment with the practice nurse you should advise the receptionist of the reason (eg, blood pressure check, diabetic review, etc) so that she can allocate the appropriate time for your appointment. For example, a blood pressure check usually needs a 15 minute appointment; however, a full diabetic review normally needs 30 minutes.
Urgent / on the day appointments
This type of appointment will be with any available GP and not necessarily the GP of your choice. If you require a specific GP you will need to book a routine appointment which will mean that you will need to wait until the next available routine appointment for that specific GP.
If your need is urgent we will offer you an appointment on the same day (subject to availability). This will often be for conditions that, for example:
- are severe
- are persisting or getting worse despite [several days] medication from the pharmacist
- have not previously cleared up within a few days
- Children under the age of five
- Women with problems in pregnancy
- Terminally ill patients
If all the appointments have been used and you feel that you cannot wait and want to be assessed urgently (ie, the same day), the staff will take your details, and pass to the doctor, the doctor will assess your problem and decide the best course of action, and then either the doctor or receptionist will call you with the necessary action/instruction.
Telephone consultations
Telephone consultations are also available at this practice, please let the Receptionist know if you would prefer a telephone consultation.
Cancelling or changing an appointment
If for any reason you are unable to keep your appointment or no longer need it, please let us know as soon as possible so that it can be reallocated. Please remember that there is always a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- text ‘CANCEL’ with your date of birth, initials and date of appointment to 07906 474891. No calls will be answered on this number, no other messages will be accepted, no reply will be sent
- phone us on 01744 621730 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Please do not ask the doctor to call unless the patient is genuinely too ill to travel to the surgery.
If you feel a home visit is required please give the receptionist full details of the patient, the address, phone number and the nature of the illness.
When the condition of the patient does require a home visit, please try to ring before 10am on the same day the visit is required.